Terms of service

Introduction

「SEAGREEN” is a website operated by WEAVA Co., Ltd. (hereinafter referred to as “the Company”).
Our company is “SEAGREENThe terms of use (hereinafter referred to as ``Terms'') for the service provided by `` (hereinafter referred to as ``this service'') are set forth below.

Chapter 1 General Provisions

Article 1 Scope and changes to these Terms

These Terms set forth the terms and conditions regarding the use of this Service.
These Terms shall apply to all users (as defined in Article 3) regarding the use of this Service.
The Company may, without obtaining the prior consent of the User,SEAGREENWe may change all or part of these Terms as appropriate by announcing or notifying users in a manner that we deem appropriate, such as posting on the site or by e-mail.
If all or part of these Terms are changed, the changed terms will apply to the use of this service, and users will only comply with the changed terms.

Article 2 Use of this service

Users shall use this Service in accordance with laws, regulations, notices, these Terms of Use, and conditions separately established by the Company.

Chapter 2 Users

Article 3 User

In these Terms, "User" refers to images, text, designs, logos, videos, programs, ideas, information, etc. (hereinafter collectively referred to as "Contents") provided by the Company through this Service, after having understood and approved all of the contents of these Terms.SEAGREENCollectively refers to those who search, view, or use the Site.

Chapter 3 Membership

Article 4 Membership

In these Terms of Use, "Members" collectively refer to those users who have understood and approved all of the contents of these Terms of Use, have applied for membership registration in accordance with the Company's prescribed procedures, and have been approved by the Company.

Article 5 Membership registration

Those who wish to register as members can do so by providing membership registration information from the membership registration page of this service in a manner determined by the Company.
Our company may refuse registration or re-registration if the registration applicant falls under any of the following reasons.

1. (1) If it is discovered that the person wishing to register as a member has been subject to disciplinary action such as cancellation of membership registration in the past due to violation of the terms of service provided by the Company (including, but not limited to, these terms).
2. (2) If it is found that the application details of a person wishing to register as a member contain false information.
3. (3) If it is discovered that the person wishing to register as a member has in the past, without justifiable reason, delayed payment obligations such as fees, been unable to receive products, etc. for a long period of time, refused returns or exchanges, or otherwise defaulted on obligations with respect to any service provided by the Company.
4. (4) If it is found that the person has engaged in any of the acts stipulated in Article 18 (Prohibited Matters) of these Terms of Use in the past.
5. (5) In other cases where the Company reasonably determines that approving the registration is inappropriate for the operation and management of the Service.

Article 6 Change of registered contents

If there is a change in all or part of the information registered with the Company, the member shall promptly change the registered details using a method separately specified by the Company. The Company shall not be held responsible for any damage caused by the User's failure to register changes in a timely manner.

Article 7 Suspension of use of this service and cancellation of membership registration

If a member falls under any of the following items, the Company may suspend the use of the Service, cancel membership registration, or take any other measures the Company deems appropriate to the member without prior notice.

1. (1) If it is discovered that the company has been subject to disciplinary action such as cancellation of membership registration due to violation of the terms of service provided by the company in the past.
2. (2) If it is found that the registered content contains false information
3. (3) If it is found that there has been a delay in payment obligations such as fees, non-receipt of products for a long period of time, refusal to return or exchange, or other non-performance of obligations with respect to any service provided by the Company in the past or present without justifiable reason.
4. (4) If it is found that the person has engaged in any of the acts listed in Article 18 (Prohibited Matters) of these Terms of Use in the past.
5. (5) In the event of violation of any other terms and conditions established by the Company (including, but not limited to, these Terms).

Article 8 Withdrawal procedure

If you wish to withdraw your membership, please contact us using the inquiry form.

Article 9 Management of user ID and password

Each member shall have one user ID.
Members shall be responsible for strictly managing and storing the user ID and password they set themselves during membership registration, etc.
Members shall not transfer, buy, sell, inherit, lend, disclose or divulge user IDs and passwords to third parties, except with the prior consent of the Company.
If a member discovers that their user ID or password is being used illegally by a third party, they shall immediately contact the company.
Members shall be responsible for any damage caused by insufficient management of user IDs or passwords, errors or omissions in use, unauthorized use by third parties, etc., and the Company shall not bear any responsibility.
If a member forgets their user ID or password, they shall notify the Company and follow the Company's instructions. Additionally, use of this service made with a user ID and corresponding password will be deemed to be use made by the member himself/herself.

Article 10 Use of personal information

Regarding the personal information of members that we have learned in connection with the use of this service, we will use the information separately specified by our company.Privacy policy”.

Chapter 4 Purchasing products, etc.

Article 11 Purchase and delivery of products, etc.

Members can use this service to purchase products, etc. from our company.
If a member wishes to purchase a product, etc., the member shall apply for the purchase or use of the product, etc. in accordance with the method specified separately by the Company.
When the member confirms the delivery address, order details, etc. entered and registered in connection with the application described in the preceding paragraph, and clicks the button to place the order, and the member receives an email from the Company confirming the order details, a sales contract regarding the product, etc. will be established between the member and the Company.
Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent activity, suspected fraudulent use, or inappropriate behavior regarding the use of the Service, the Company may cancel or terminate the sales contract or take other appropriate measures.
Delivery of products, etc. using this service is limited to Japan and other delivery-enabled countries and regions separately determined by the Company.

Article 12 Payment method

The payment amount for the product, etc. is the total of the purchase price of the product, etc., including consumption tax, and the related handling fee. Please note that for overseas shipments, the displayed price includes customs duty, import consumption tax, and customs fees. Therefore, there are usually no additional costs incurred when receiving the item.
Payment for products purchased through this service shall be limited to payment by credit card in the member's name or a payment method separately approved by the Company.
If payment is made by credit card, the Member shall comply with the terms and conditions of a separate agreement with the credit card company. In the event that any dispute arises between a member and a credit card company regarding the use of a credit card, the member shall be responsible for resolving it with the credit card company.
When paying in local currency through Shopify Payments etc., the exchange rate at the time of payment will be applied. In the event of a refund, the Company shall not be held responsible for any difference between the purchase amount and the refund amount due to exchange rate fluctuations.

Article 13 Return/exchange of products, withdrawal and cancellation of orders

You may return or exchange purchased items using this service only within 7 days from the date of arrival of the item. Exchanges for purchased items are only possible if the same item in the desired size is in stock.
Notwithstanding the above provisions, for deliveries outside Japan (overseas orders), returns, exchanges, and order cancellations are not possible at all due to the customer's convenience, except in cases where there is a reason attributable to the Company's responsibility (initial failure, incorrect delivery) as set forth in Article 11, Paragraph 4.
However, if the following conditions apply, returns or exchanges are not possible.

1. (1) SALE products, discount products, lucky bags, hygiene products such as underwear, swimwear, cosmetics, etc.
2. (2) Used, repaired, washed, or cleaned products, etc.
3. (3) If the delivery note is lost (this also includes cases where the delivery note is not included in the package due to the member's convenience).
4. (4) If you lose the tags, labels, or accessories of the product, etc.
5. (5) In the case of a return request by someone other than the purchaser
6. (6) If the condition of the product, etc. (including, but not limited to, the box and product accessories) at the time of return is damaged, soiled, lost, etc. compared to when it was delivered.
7. (7) If the package is opened as a part of the product, etc.
8. (8) If the product, etc. has a smell, is dirty, or has scratches under the customer.
9. (9) If more than 8 days have passed since the product arrived
10. (10) SEAGREENProducts purchased outside of the official online store
11. (11)Products for which payment of customs duties, etc. has been refused

The member shall apply for a return as stipulated in Paragraph 1 in accordance with the procedures separately determined by the Company, and the Company will refund the selling price (for domestic orders) and shipping costs at the time of purchase by the member, or replace it with a substitute item. Please note that even if you request an exchange for a substitute item, we may not be able to do so due to the item being out of stock. In addition, the cost of return shipping shall be borne by the member. However, if the product is returned due to our fault, such as the product being defective or different from the product ordered, the return shipping fee will be borne by our company.
After the Company has processed the shipping of the Products, etc., until the Products, etc. arrive at the Member, the order for the Products, etc. cannot be withdrawn or canceled, except in cases where there are reasons attributable to the Company.
In the case of overseas shipments, no withdrawals or cancellations are possible once shipping preparations have been completed.

Article 14 Disclaimer regarding products, etc.

The Company shall not bear any warranty or liability for the quality, materials, functions, performance, compatibility with other products, or other defects of the Service or the products sold through the Service, or for any damages, losses, disadvantages, etc. caused by these, except as provided in the preceding article.
Regarding troubles such as unknown delivery addresses, the Company will fulfill its obligation to deliver the Products, etc. by contacting the contact information registered by the Member and delivering the Products, etc. to the delivery address specified when purchasing the Products, etc., and shall be exempted from such obligations.
We are not responsible for any loss, theft, or disposal or confiscation of products due to local regulations or non-payment of customs duties after the delivery has been marked as "delivery completed" on the carrier's tracking system.
Members shall be responsible for confirming in advance the laws, import regulations, customs duties, etc. of their country that apply to the import of products. Our company assumes no responsibility if customs clearance is not possible due to import regulations.

Chapter 5 Use of Services

Article 15 Services provided

We provide the following services as part of this service:

• Use of My Page (as defined in Article 16) by members
• Viewing links from this service

Article 16 Use of My Page

Members may use the My Page designated by the Company (hereinafter referred to as "My Page"). Members can check information such as registration information and order history on My Page after logging in.

Article 17 Disclaimer

If the Service provides a link to a third-party website or resource, or a link from a third-party website or resource to the Service, the Company assumes no responsibility for the content, use, or results of such link (including, but not limited to, legality, validity, accuracy, reliability, safety, currency, and completeness). In addition, if the Company reasonably determines that the content of the linked website or resource is illegal or inappropriate for the management and operation of this service, the Company may delete the link without any notification to the member.
If there is an advertisement (including, but not limited to, a sweepstakes advertisement) or a transaction with an advertiser conducting advertisement (including, but not limited to, participation in promotions such as a sweepstakes) in this service, the user shall conduct the transaction with the advertiser at his/her own discretion and responsibility, and the Company shall not be responsible for this in any way. The Company does not guarantee the contents and conditions related to transactions with such advertisers, such as payment of products, etc., determination of contract terms, guarantees, collateral liability, presence or absence of licenses, etc., and the Company shall not be held responsible for any damage caused to members due to advertisements posted in this service or transactions conducted via promotions.
In the following cases, even if the Service is temporarily suspended, discontinued, or changed, the Company shall not be liable for any damage, loss, disadvantage, etc. directly or indirectly incurred by the Member.

1. (1) In the event of a natural disaster such as fire, earthquake, flood, lightning, heavy snow, etc.
2. (2) In the event of social unrest such as war, civil war, terrorism, riot, or disturbance;
3. (3) If we are unable to receive appropriate service from the telephone company, transportation company, or provider with which we have a contract.
4. (4) If customs clearance procedures are delayed or suspended, etc.
5. (5) In the event that an event occurs that our company is technically unable to respond to.

The Company shall fulfill its obligations and be exempted from liability by processing affairs in accordance with the member's registered information.
If a member causes any damage to another user or a third party through the use of this service, the member will resolve the issue at his or her own responsibility and expense, and the Company will not be held liable for any damage, loss, or disadvantage.

Article 18 Prohibited matters

Users shall not engage in any of the following acts. In the event that damage is caused to the Company or a third party due to a violation of this, the user concerned will be responsible for compensating for all such damage.

• Acts that cause inconvenience, disadvantage, or damage to other users, third parties other than other users, or our company, or acts that are likely to cause such trouble.
• Acts that infringe on intellectual property rights such as copyrights, portrait rights, moral rights, privacy rights, publicity rights, and other rights of other users, third parties other than other users, or our company, or acts that may be likely to do so.
• Acts of using the Service for commercial purposes (excluding those approved in advance by the Company).
• Acts that violate public order and morals and other acts that violate laws or regulations, or acts that may be likely to do so.
• Act of registering information containing false or misleading content
• The act of filing a chargeback (objection) against a credit card company, etc. on the basis of unreasonable reasons such as customs duty payment or delivery delay (customs clearance reasons, etc.).
• Acts where the user uses content obtained through this service outside the scope of personal use.
• Copying, selling, publishing, distributing, publishing, and similar acts of content obtained through this service through other users or third parties other than other users.
• Acts of collecting, accumulating or storing personal information of other users
• Acts of uploading to the Service, or transmitting by email or other means, computer viruses, computer code, files, programs, or other content designed to interfere with, destroy, or limit the functionality of computer software, hardware, or telecommunications equipment;
• Other acts that our company reasonably deems inappropriate, such as damaging or destroying our credibility.

Article 19 Intellectual property rights

All intellectual property rights for content provided through this service shall belong exclusively to the Company.
Regardless of the purpose, if any act prohibited by domestic or foreign copyright laws and other laws and regulations, such as unauthorized copying, reprinting, or other unauthorized secondary use of our content, is discovered, we will immediately take legal action.
If any dispute arises with a third party in violation of the provisions of this article, the member shall resolve such dispute at its own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.

Chapter 6 Service Operation

Article 20 Information management

Our company collects the following information regarding users' access history in order to investigate users' access history and usage status, or to improve services to users.

1. (1) Information regarding the IP address or device identification number of the mobile device used when the user accesses the server of this service
2. (2) User access information obtained by the Company through cookie technology (a technology that temporarily writes data to the user's computer through a web browser and records and saves the date and time of the user's last visit to the site, the number of visits to the site, etc.)
3. (3) The handling of personal data of EU/EEA and UK residents shall be in accordance with the GDPR provisions of the privacy policy separately established by the Company.

Users acknowledge in advance that if they set their web browser to reject cookies, their use of this service may be restricted.

Article 21 Maintenance of this service

In order to maintain the operational status of this service, our company may temporarily suspend or cancel all or part of the provision of this service without prior notice to users in any of the following cases.

• In the case of regular maintenance and emergency maintenance of the computer system (hereinafter referred to as the "System") for providing this service.
• If system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.
• If the system becomes difficult to operate due to social unrest such as war, civil war, terrorism, riot, or disturbance;
• If system operation becomes difficult due to system failure, unauthorized access from a third party, computer virus infection, etc.
• When requested by an administrative agency or judicial agency based on reasonable grounds.
• In other cases where the Company determines that it is necessary to suspend or discontinue the system due to unavoidable circumstances.

Article 22 Others

Japanese law shall be the governing law for the interpretation and application of these Terms.
In the event that a problem arises regarding the use of this service that cannot be resolved through these Terms or the Company's guidance and response, the Company and the user shall discuss the matter in good faith and resolve it.
If a dispute arises regarding this service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
These Terms have been written in Japanese. If there is a conflict with other language versions, the Japanese version shall take precedence.

Supplementary Provisions: These Terms will apply to all users from March 2024. (Revised in April 2026)

All inquiries regarding these Terms and the Service are listed below.

WEAVA Co., Ltd.
Reception hours / 11:00 - 18:00 Closed on Saturdays, Sundays, and holidays
Contact us