Refund policy

About returns and exchanges

Products purchased from our store and shipped within Japan can be returned or exchanged within 7 days of arrival, regardless of whether the product is defective.
For products shipped outside of Japan (hereinafter referred to as overseas shipping), we cannot accept returns, exchanges, or cancellations due to customer circumstances (wrong size, wrong image, wrong order, refusal to pay customs duties, etc.).
When you receive your ordered product, please be sure to check that there are no scratches or defects on the product and that there are no errors in your order within 7 days.
If the delivered product has scratches or defects, or if you receive a product that is different from what you ordered, we will promptly exchange it for the same product, return it, or issue a refund.
Please check the notes below and if you wish,Contact formPlease contact us.

• Items that have been delivered within one week, can only be tried on at home, have a delivery note, and have the product tags intact.

*For overseas shipments, this applies only in the case of initial defects or incorrect delivery.

• Sale and discount items
• Products worn outdoors
• Products with odor, scratches, or stains
• Products whose labels were lost at the time of delivery
• Products with missing accessories
• Products that have been repaired or cleaned
• Products that come into direct contact with the skin, such as earrings, detergents, and skin care products
• Products that have been delivered for more than 8 days
• SEAGREENProducts not purchased from the official online store
• Products for which payment of customs duties and import consumption taxes has been refused
• Products ordered due to customer convenience after being shipped overseas

• The customer is responsible for the shipping costs for returning or exchanging the item.
• If the returned item is paid for by the customer and is sent back with cash on delivery, we will deduct the cash on delivery fee from your refund.
• As a general rule, we will be responsible for the duties and customs fees incurred when returning or exchanging products shipped overseas due to initial defects. However, if exceptional costs are incurred due to customs clearance circumstances in each country, the actual costs may be deducted from the refund amount.
• If the product is returned due to an incorrect delivery address, refusal of delivery, long-term absence, etc., we will not reship the product. Only the product price will be refunded, and shipping costs, customs duties, customs fees, etc. will not be refunded.

• Please keep a copy of the delivery slip for yourself until the refund is completed.
• Although we do not specify a delivery company, we will not be able to provide a refund if the item is lost or damaged using unguaranteed delivery methods such as non-standard mail or email delivery.

◆About refund method when returning goods

Once we have confirmed the returned item, we will proceed with the refund arrangement.
Refunds apply only to the product price (including consumption tax).
The refund method depends on the payment method you used to place your order.

Currency: Refunds for international shipping orders are issued in your local currency through Shopify Payments.
Currency Risk: Refunds are subject to the exchange rate in effect at the time of processing the refund. Due to exchange rate fluctuations, the amount actually paid by the customer may not exactly match (there will be a difference), but our company will not be held responsible for such difference (exchange loss).

• We will cancel the payment for each service.
• The refund date varies depending on your payment company, so please contact your payment company.

◆Defective products/If you receive a product that is different from what you ordered

If there is a problem with the delivered item, please contact us using the inquiry form within 7 days of receiving the item.
We will promptly send you a replacement product.
In that case, we will bear all shipping and handling charges for returns and refunds.
In the case of overseas delivery, it may be difficult to resend the exchanged product depending on inventory status. Please note that in that case, we will issue a refund.

*If a replacement product is not available, we will issue a refund.
*If we receive a report of a defective product after 8 days from the date of delivery, we may not be able to respond.