Privacy policy

Introduction

WEAVA Co., Ltd. (hereinafter referred to as the "Company") has established the following privacy policy (hereinafter referred to as the "Policy") regarding the handling of personal information about users in the products and services provided by the Company (hereinafter collectively referred to as the "Service").

1. Scope of this policy

This policy applies to the personal information (hereinafter collectively referred to as "personal information") provided by users through websites operated and managed by the Company (hereinafter referred to as the "Website"), various events, surveys, apps, other online product purchases, communications to the Company, email magazine subscriptions, planning, etc.

2. Personal information collected

The personal information we collect through this service is as follows depending on the collection method.

(1) Information provided by users

1. (a) Name
2. (b) Address
3. (c) Email address
4. (d) Telephone number
5. (e) Gender
6. (f) Date of birth
7. (g) Payment information including credit card information
8. (H) Purchase history
9. (k) Complaint, consultation or inquiry information (including recorded telephone conversation information)
10. (J) Curriculum vitae, work history, resume, etc.
11. (S) Other information entered by the user in the input form specified by our company.

(2) Information collected by our company when users use this service

3. Purpose of use

3-1 In connection with the provision of this service, our company will use the personal information you provide within the scope of the following purposes of use.

1. (1) For the sale of our products and services, etc.
2. (2) For shipping and delivery of products
3. (3) For billing and confirmation of fees (including credit management and receivables management and collection)
4. (4) For receiving customer information registration related to services, identity verification, and order management.
5. (5) For sending email newsletters
6. (6) For sending catalogues.
7. (7) To advertise or promote our products, etc. (including sending e-mails, flyers, and other direct mail)
8. (8) For notification of matters necessary for management
9. (9) To conduct events such as campaigns and contests, notify winners, and ship prizes, etc.
10. (10) For conducting questionnaires
11. (11) To provide point services and affiliate services
12. (12) To respond to after-sales support and inquiries regarding products and services, etc.
13. (13) For research and statistical analysis of marketing data
14. (14) To develop and improve our products and services, etc.
15. (15) To provide and display information and services that match the preferences of each user.
16. (16) To measure the effectiveness of advertisements conducted in collaboration with third parties
17. (17) To respond to inquiries to our company
18. (18) To respond to employment applications, etc. to our company
19. (19) For system maintenance and troubleshooting
20. (20) To simplify operations such as customer registration when customers who have registered personal information with our company use other services provided by our company.
21. (21) For use by another brand operated by our company for the above purposes.
22. (22) To exercise rights and fulfill obligations based on contracts, laws, etc.
23. (23) For other purposes specified individually for each of our services.
24. (24) For other various communications, response management, sending related materials, etc.

3-2 Our company will appropriately protect personal information based on this policy and will not use your personal information beyond the reasonable scope of the purpose of use notified to you at the time of entrusting your personal information. However, this shall not apply in the following cases.

1. (1) When the consent of the person is obtained, or when the consent of the person is obtained in advance
2. (2) When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.
3. (3) In cases where it is particularly necessary to improve public health or promote the healthy development of children, and where it is difficult to obtain the consent of the person concerned.
4. (4) In cases where it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in carrying out affairs stipulated by laws and regulations, and there is a risk that obtaining user consent may impede the execution of said affairs.
5. (5) When permitted by the Act on the Protection of Personal Information or other laws and regulations.

4. Provided by a third party

Our online store uses services provided by Shopify Inc., and your personal information may be processed by Shopify and its affiliates.
For more information on Shopify's handling of personal information, please see Shopify's Privacy Policy.
https://privacy.shopify.com/en

Additionally, our company will not provide personal information to third parties without the prior consent of the person concerned. However, this does not apply in the following cases.

1. (1) When our company entrusts all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
2. (2) When personal information is provided due to business succession due to merger or other reasons
3. (3) When personal information is jointly used in accordance with the provisions of the Act on the Protection of Personal Information
4. (4) In cases where it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in carrying out affairs stipulated by laws and regulations, and there is a risk that obtaining user consent may impede the execution of said affairs.
5. (5) Other cases permitted by the Act on the Protection of Personal Information and other laws and regulations.

In the case of (1) above, the personal information provided will be limited to the extent necessary to achieve the purpose of use, and we will appropriately manage and supervise outsourced parties (shipping companies, printing companies for sending direct mail, collection companies in the case of unpaid product payments, logistics partners involved in overseas delivery, etc.).

5. joint use

Our company will jointly use the personal information described in 2 above with our group companies, including Yagi Co., Ltd., for the purposes of use described in 3 above.
Please note that our company will be responsible for managing personal information that will be jointly used.

6. Acquisition of personal information as personal data

We may obtain the following personal information from a third party and use it as personal data to measure the effectiveness of advertisements conducted in partnership with third parties and for other purposes stipulated in 3-1 of this policy.
Information when you click on an ad (click date and time, source URL, information about the device and OS you are using, etc.)

7. Disclosure, correction, suspension of use, etc. of personal information

7-1 When the Company is requested by a user to notify the purpose of use of personal information that can identify the user or to disclose personal information that can identify the user based on the provisions of the Act on the Protection of Personal Information, the Company will notify or disclose the information to the user without delay after confirming that the request is from the user or his/her agent.
(If the personal information does not exist, and if the purpose of use has already been announced in this policy)
If notification is not required by other laws regarding the protection of personal information, we will notify you to that effect. )

7-2 When our company is requested by a user to disclose records related to the provision of personal information that can identify the user to a third party, we will disclose the information to the user without delay after confirming that the request is from the user himself/herself.
(If the personal information does not exist, we will notify you to that effect.)

7-3 When a user requests personal information that identifies the user to correct (including additions and deletions) based on the provisions of the Act on the Protection of Personal Information because (1) it is untrue, and (2) the user is requested to correct the content (including additions and deletions) of the personal information that identifies the user, and (2) the company requests that the personal information that identifies the user be corrected (including additions and deletions); If we are requested to suspend the use or erase the personal information (hereinafter referred to as "suspension of use, etc.") based on the provisions of the Act on the Protection of Personal Information because it was collected by other illegal means, we will confirm that the request is from the user himself/herself, conduct the necessary investigation without delay, and based on the results, we will correct the content of the personal information, suspend the use, etc., and notify the user to that effect.
If we decide not to make corrections, suspension of use, etc. based on reasonable grounds, we will notify users to that effect.

7-4 Based on the provisions of the Act on the Protection of Personal Information, based on the provisions of the Act on the Protection of Personal Information, the Company has provided personal information by which the user can be identified without the user's consent in violation of the provisions of Article 27, Paragraph 1 or Article 28 of the Act on the Protection of Personal Information. If we are requested to stop providing personal information to a third party, we will confirm that the request is from the user himself/herself, conduct the necessary investigation without delay, and based on the results, we will stop providing personal information to a third party and notify the user to that effect.
If we decide not to suspend provision of personal information to third parties based on reasonable grounds, we will notify users to that effect.

7-5 Our company receives a request from a user regarding personal information that can identify the user, for the following reasons: (1) it is no longer necessary for our company to use it, (2) a situation such as a leak as stipulated in Article 26, Paragraph 1 of the Act on the Protection of Personal Information has occurred, or (3) there is a risk that the rights or legitimate interests of the user may be harmed. Therefore, if we are requested to stop using the personal information or stop providing it to a third party based on the provisions of the same law, we will conduct the necessary investigation without delay after confirming that the request is from the user himself/herself, and based on the results, we will stop using the personal information or stop providing it to a third party, and notify the user to that effect.
In addition, if we decide not to suspend use or suspend provision of personal information to third parties based on reasonable grounds, we will notify users to that effect.

7-6 If the Company is not obligated to disclose, correct, suspend use, etc., or suspend provision to third parties pursuant to the Act on the Protection of Personal Information or other laws and regulations, the provisions of the preceding 5 paragraphs will not apply.

7-7 When making a request under paragraphs 1 to 5, please submit the documents specified below. Please note that we will respond to such requests in writing to the address stated on the personal information disclosure request form.

・Billing address
Please submit your request by mailing or emailing the documents specified below to the inquiry desk listed below.

・Documents to be submitted if the request is made by the person in question
Please fill out all the prescribed items on the personal information disclosure request form, attach a copy of your identity verification document (driver's license, resident card, or health insurance card), and send it by post or email to the request address above.

・Documents to be submitted in case of request by a representative
If you wish to delegate your request to an agent, please enclose the following documents in addition to the personal information disclosure request form and a copy of your identification documents (driver's license, resident card, or health insurance card) and send them by post or email to the above request address.

(1) Documents to confirm the identity of the agent
Copy of agent confirmation document (driver's license, resident card, or health insurance card)
*If your permanent address is listed, please fill it out.

(2) Power of attorney, etc.
Please submit a power of attorney (sealed with your own personal seal) and a seal registration certificate for that seal.
If the agent is a legal representative such as a parent, you may submit a document proving the relationship with the person in question instead of the power of attorney and seal certificate mentioned above.

・Billing fees
A fee of 500 yen will be charged only when requesting notification of the purpose of use or disclosure of personal information or records provided to third parties.

8. Regarding cookies

A cookie is a piece of data stored on your hard drive that contains information about you.
This website uses cookies to maintain shopping cart functionality, analyze access, measure advertising distribution and effectiveness, and improve user convenience.
For visitors from the European Economic Area (EEA) and the United Kingdom, we display a banner requesting consent for the use of cookies. Users can refuse to accept cookies or withdraw their consent, but in that case, some parts of the Service, such as the shopping cart, may not function properly.
Please note that the information about users' cookies that we obtain is not linked to other personal information about users that we hold, and users cannot be identified from cookies.

9. Safety management and security of personal information

Based on laws and regulations, our company will take appropriate safety management measures to prevent loss, destruction, falsification, leakage, unauthorized access, etc. of personal information.
In the unlikely event that personal data is leaked, we will promptly notify the supervisory authority and the person in accordance with applicable laws such as Japan's Personal Information Protection Act and GDPR.

10. Special provisions for EU/EEA and UK residents (GDPR)

Personal data of customers residing in the EEA (European Economic Area) and the United Kingdom will be handled as follows in accordance with the GDPR.

1. (1) Legal basis for data processing: We process customer data to the extent necessary for the fulfillment of contracts (product shipping, payment, etc.), compliance with legal obligations, and our legitimate interests (service improvement, marketing).
2. (2) Data transfer: Your personal data will be transferred to a server in Japan in order to provide the service. Japan has received an "Adequacy Certification" for personal information protection from the European Commission, and data will be appropriately protected.
3. (3) Data Subject Rights: You have the right to access, rectify, erase, restrict processing of, and data portability your personal data. You also have the right to withdraw your consent at any time.

We may also transfer personal data to overseas businesses such as Shopify Inc. (Canada) in order to provide services.

11. Contact us

If you have any opinions, questions, complaints, or other inquiries regarding the handling of personal information, please contact the contact point below.

Contact information regarding personal information protection policy

SEAGREENcustomer service
email address info@seagreen-la.jp
Weekdays 11:00 - 18:00 (Closed on Saturdays, Sundays, holidays, and New Year's holidays)
23rd floor, Akasaka Trust Tower, 2-17-22 Akasaka, Minato-ku, Tokyo
WEAVA Co., Ltd.
Representative Director Hiroyasu Sugioka