Shopping guide
About order
◆ About order completion email
Order completion email is automatically sent from the system.
If you have security settings such as spam setting, you may not receive the email.
With the domain specified reception and the e -mail address receiving permit,
Please set [info@seagreen-la.jp].
* Please note that we cannot resend email.
◆ About cancellation
If before the product shipment, it is possible to cancel.
If you wish to cancelInquiry formPlease contact us more.
◆ About refund method
The refund method depends on the payment method used at the time of ordering.
For credit cards, Apple Pay, Google Pay, Shop Pay
- We will cancel the payment of each service.
- The refund date depends on the payment company of the contract, so please contact the contract payment company.
◆ About changes in order details
If it is before the product shipment, it is possible to change other than the payment method.
If you would like to change the order detailsInquiry formPlease contact us more.
After the order is accepted, the procedure is as early as possible, so depending on the timing you received, you may not be able to change your order and may not be able to meet your request.
Also, if you wish to deliver the items you ordered separately in one, please cancel all orders once and order them again.
Depending on the timing of your inquiry or shipping, we may not be able to refund the shipping fee. Please note in advance.
◆ About order items
Since we share stock with actual stores, we may have an event that can be purchased online stores due to a time -lag in stock and out of stock, which is sold at actual stores. There is.
In that case, please note that we will contact you about that.
◆ Payment method and payment time
- Credit card payment (VISA, MasterCard, American Express, JCB)
- Others (Apple Pay, Google Pay, Shop Pay)
For the above payment, it will be settled immediately when ordering.
The payment time differs for each credit card company you use, so please contact your credit card company.
◆ Regarding wrapping
We do not accept principle.
About delivery
◆ About the delivery of the product
Normally sold products will be shipped within 5 business days from your order. (Excluding weekends and holidays and New Year holidays)
When the product arrives, please make sure that you are sure to be the product you ordered.
If you arrive for more than 8 days, we cannot accept returns or exchanges.
In the case of ordered products, shipping may not be in time within 5 business days.
In that case, please note that we will contact you about that.
* If you have received multiple orders and include the ordered product, we will ship all products, including the ordered product.
It is not possible to ship other than the ordered product first.
◆ Regarding the delivery date
We do not accept principle.
◆ About shipping
The price is set by the destination country.
When ordering, the actual shipping fee will be displayed on the check -out screen, so please check it.
| China | Hong Kong | Spain | America | |
| Up to 1kg | ¥2,200 | ¥3,150 | ¥4,400 | ¥5,300 |
| Up to 1.5kg | ¥2,800 | ¥3,850 | ¥5,550 | ¥6,600 |
| Up to 2kg | ¥3,400 | ¥4,550 | ¥6,700 | ¥7,900 |
| Up to 2.5kg | ¥3,900 | ¥5,150 | ¥7,750 | ¥9,100 |
| Up to 3kg | ¥4,400 | ¥5,750 | ¥8,800 | ¥10,300 |
| Up to 3.5kg | ¥4,900 | ¥6,350 | ¥9,850 | ¥11,500 |
| Up to 4kg | ¥5,400 | ¥6,950 | ¥10,900 | ¥12,700 |
| Up to 4.5kg | ¥5,900 | ¥7,550 | ¥11,950 | ¥13,900 |
| Up to 5kg | ¥6,400 | ¥8,150 | ¥13,000 | ¥15,100 |
◆ About shipping overseas
China, Hong Kong, Spain, the United StatesCan be shipped to.
◆ About the delivery company
We will deliver it by Japan Post.
* We cannot accept changes in the delivery company.
◆ Luggage without long -term absence
If you are absent at the time of delivery, your luggage will be stored for a certain period of time by postal operators in each country.
The tracking number will be notified after the shipment is completed, so the post office website orJapan Post Tracking PagePlease check the status of your luggage.
The "storage period" on the tracking page of Japan Post means that the luggage is stored at a post office near you.
About return/exchange
◆ About return / exchange
We do not accept principle.
◆ Defective items /If you receive a different product from the contents of your order,
If there is any defect in the delivered goods, please contact us within 7 days from the arrival of the product from the inquiry form.
We will send you the replacement product immediately.
In that case, we will bear all the shipping and handling fees for returned goods and refunds.
* If you can not prepare an exchange product, we will respond by refund.
* If you contact us about poor product after 8 days after arrival, we may not be able to respond.
◆ How to refund when a product that is different from the order of the order is received
As soon as the returned product is confirmed, we will proceed with the refund arrangement.
The refund amount is intended for the entire amount.
The refund method depends on the payment method used at the time of ordering.
For credit cards, Apple Pay, Google Pay, Shop Pay
- We will cancel the payment of each service.
- The refund date depends on the payment company of the contract, so please contact the contract payment company. )
About the product
◆ About size
It is a size development for Japan.
For more information, see each dimension (cm) of the product page.
* Please note that some errors may occur depending on the product.
About repair/cleaning
◆ About repair
We do not accept repair requests.
◆ About cleaning
There are no cleaning shops that are partnering and recommended as a brand.
Please ask a reliable cleaning shop.
In addition, we will not be responsible for any problems with the cleaning shop.
About membership registration
◆ About member registration
Anyone can register for free.
If you register as a member, there are various benefits, such as saving information input input when shopping.
* Only one account per person can be registered.
◆ About membership ID / password
The membership ID is the registered email address.
The password is entered by the customer at the time of registration.
If you forget your password,Login screenPlease perform the password reissue procedure from "Do you forget your password?"
◆ About My Page
You can see member information, order history, favorite items, membership benefits, etc.
You can change the registration contents.
◆ About e -mail magazine
You can receive the latest information such as recommended products, events, and sales by e -mail. If you do not need an e -mail magazine, please follow the "Registration Release" button at the bottom of the mail magazine you arrived.
* Even if the e -mail magazine is registered, changed, or stopped, it may take about one week to reflect after the change.
◆ About withdrawal procedure
If you would like to unsubscribeInquiry formPlease contact us more.
* After unsubscribing, you will not be able to confirm your order history on My Page.
About inquiries
Inquiries received from the inquiry form will be reply within 3 business days.
If it does not reach after 3 business days, there is a possibility of the following causes.
- There is an error in the registration email address
- Reception has not been received in the spam setting
* If you have security settings such as spam setting, you may not receive the email.
Please set [info@seagreen-la.jp] in the domain specified reception and the e-mail address receiving permit setting.