Shopping Guide

About orders

◆About order completion email

Order completion emails will be sent automatically by the system.
If you have security settings such as spam settings, you may not receive emails.
By specifying domain reception and email address reception permission settings,
Please set up your reception settings at [info@seagreen-la.jp].
*Please note that we cannot resend emails.

◆Cancellation

If the product is shipped before it is shipped, it is possible to cancel the order.
If you wish to cancel,Contact formPlease contact us from here.

◆Refund method

The refund method will vary depending on the payment method used when placing your order.

If you are paying with credit card, Apple Pay, Google Pay, or Shop Pay

• We will cancel payments for each service.
• The refund date will vary depending on the payment company you have contracted with, so please contact the payment company you have contracted with.

◆Regarding changes to order contents

If the product is not shipped, you can change it other than the payment method.
If you would like to change your order,Contact formPlease contact us from here.

We process the order as soon as possible after receiving your order, so depending on the timing of your inquiry, we may not be able to accommodate your request. 

Furthermore, if you would like to have the items ordered separately delivered together, we ask that you cancel all orders and place your order again.

Depending on the inquiry or timing of shipping, we may not be able to ship together and we may not be able to refund shipping fees. Thank you for your understanding.

◆About ordered items

Because we share inventory with our physical stores, products sold in physical stores and out of stock may be made available for purchase on our online store due to a time lag in inventory reflection.
In that case, we will contact you later to inform you of this. Please be aware of this.

◆Payment method and payment timing

• Credit card payment (VISA, Mastercard, American Express, JCB)
• Other (Apple Pay, Google Pay, Shop Pay)

The above payment will be made immediately upon ordering.
Payment periods vary depending on the credit card company you are using, so please contact the credit card company you are using.

◆Regarding wrapping

In principle, we do not accept this.

About delivery

◆Product delivery information

Items sold normally will be shipped within 5 business days of your order. (Excluding Saturdays, Sundays, holidays, and New Year's holidays)
Once the product arrives, please make sure that it is the item you ordered.
If more than 8 days have passed since the item was received, we cannot accept returns or exchanges for any reason.

For back-ordered items, shipping may not be possible within 5 business days.
In that case, we will contact you later to inform you of this. Please be aware of this.
*If multiple orders include items ordered, we will ship them as soon as all items, including items ordered, including items ordered.
We cannot ship items other than those that are ordered first.

◆Regarding delivery dates

In principle, we do not accept this.

◆Shipping fees

Prices are set by the country of delivery.

When placing an order, please check the actual shipping fees will be displayed on the checkout screen.

Currently, due to the application of additional tariffs in the United States (so-called "Trump Duties"), we are temporarily suspending the shipping of all products to the United States.

	China	Hong Kong	Spain	America
Up to 1kg	¥2,200	¥3,150	¥4,400	¥5,300
Up to 1.5kg	¥2,800	¥3,850	¥5,550	¥6,600
Up to 2kg	¥3,400	¥4,550	¥6,700	¥7,900
Up to 2.5kg	¥3,900	¥5,150	¥7,750	¥9,100
Up to 3kg	¥4,400	¥5,750	¥8,800	¥10,300
Up to 3.5kg	¥4,900	¥6,350	¥9,850	¥11,500
Up to 4kg	¥5,400	¥6,950	¥10,900	¥12,700
Up to 4.5kg	¥5,900	¥7,550	¥11,950	¥13,900
Up to 5kg	¥6,400	¥8,150	¥13,000	¥15,100

◆Shipping overseas

China, Hong Kong, Spain, USAIt can be shipped to.

◆About delivery companies

It will be delivered by Japan Post.
*We cannot accept changes to the delivery company.

◆List of long-term absence

If you are not at home at the time of delivery, the package will be stored for a certain period of time by postal operators in each country.
We will inform you of the tracking number after the shipping is completed, so please contact us at the post office website of each country or at theJapan Post Tracking PagePlease check the status of your luggage.
The "storage period" on the Japan Post tracking page means that your package is stored at your local post office.

Regarding returns/exchanges

◆Regarding returns and exchanges

In principle, we do not accept this.

◆Defective product/If a product that is different from the order is received

If there is any defect in the item you have delivered, please contact us using the inquiry form within 7 days of receiving the item.
We will promptly send you a replacement product.
In that case, we will cover all shipping and handling charges for returns and refunds.
*If we are unable to provide an exchange item, we will refund you.
*If you receive a notification of a defective product within 8 days of arrival, we may not be able to respond.

◆Refund method if a product that is defective/different from the order received is returned

Once we have confirmed the returned item, we will proceed to arrange a refund.
The refund amount is covered in the entire amount.
The refund method will vary depending on the payment method used when placing your order.
If you are paying with credit card, Apple Pay, Google Pay, or Shop Pay

• We will cancel payments for each service.
• The refund date will vary depending on the payment company you have contracted with, so please contact the payment company you have contracted with. )

About the product

◆About size

Available in sizes for Japan.
For details, please refer to the respective dimensions (cm) on the product page.

*Please note that there may be slight differences depending on the product.

Repair/Cleaning

◆Repairs

We do not accept repair requests.

◆About cleaning

There are no affiliated and recommended cleaning shops as a brand.
Please contact a reliable cleaning shop.
Furthermore, we cannot be held responsible for any trouble with the cleaning shop.

About membership registration

◆About membership registration

Anyone can register for free.
By registering as a member, you will receive a variety of benefits, such as eliminating the hassle of entering information when shopping.
*Only one account can be registered per person.

◆About member ID and password

Your member ID is the email address you registered.
The password is entered by you when you registered.
If you forget your password,Login screenPlease follow the procedure to reissue your password in the following section "Forgot your password?"

◆About my page

You can view membership information, order history, favorite items, membership benefits, and more.
You can change your registration details.

◆About email newsletter

Get the latest information on recommended products, events, sales and more by email. If you do not need an email newsletter, please use the "Unsubscribe" button at the bottom of the email newsletter you received.
*Even if you register, change, or suspend the email newsletter, it may take about a week for the changes to be reflected.

◆Regarding the cancellation procedure

If you would like to cancel your membership,Contact formPlease contact us from here.
*After canceling your membership, you will not be able to check your order history on your My Page.

About inquiries

We will respond to inquiries received using the inquiry form within 3 business days.
If the product does not arrive after 3 business days, there is a possibility that the following causes are:

• There is an error in your registered email address
• Cannot receive emails in spam settings

*If you have security settings such as spam settings, you may not receive emails.
Please set the reception settings to [info@seagreen-la.jp] in the domain-specific reception and the reception permission settings of your email address.