Be the first to receive limited sales and great deals by registering as a member.

We will send you the perfect information to our customers.

Submit a newsletter

Privacy policyPlease check.

Legal notice

Store name SEAGREEN(sea green)
distributor WEAVA Co., Ltd.
sales manager Yoshiyasu Suzuki
address 〒107-6423
Akasaka Trust Tower 23rd floor, 2-17-22 Akasaka, Minato-ku, Tokyo
phone number 03-5708-5941
email address info@seagreen-la.jp

About product sales

◆Product delivery time

Items will be shipped within 5 business days from the completion of your order, depending on the delivery area and time of order. (Excluding Saturdays, Sundays, holidays, and year-end and New Year holidays)
There may be delays when ordering inventory, during busy periods, or during holidays such as Obon and New Year holidays at the shipping warehouse.
Thank you for your understanding.
The delivery method will be delivery processing (Japan: Sagawa Express / Overseas: UGX).


◆About cancellation

You can cancel your order before the product is shipped.
If you wish to cancelContact formPlease contact us.
If you cancel your order after it has been shipped, you may be required to pay shipping costs.
For overseas shipments, we cannot accept cancellations for any reason after shipping preparations have been completed.


◆About ordered products

As we share inventory with physical stores, there may be instances where products sold at physical stores that are out of stock become available for purchase on the online store due to the time lag in the inventory being reflected.
In that case, please note that we will contact you to that effect later.
If our fraud detection system determines that there is a high risk of fraud, we may cancel your order without prior notice.

 

◆Order expiration date

Your order will be valid for 7 days after we receive it.
If payment is not completed within 8 days of placing your order, your order will be invalidated.


◆About returns and exchanges

Items purchased at our store may be returned within 7 days of delivery, regardless of whether the item is defective or not.・Exchange is possible.
For deliveries outside Japan (overseas orders), we cannot accept returns, exchanges, or cancellations due to customer circumstances (wrong size, wrong image, wrong order, refusal to pay customs duties, etc.), except for product defects or incorrect delivery.
When you receive your ordered product, please be sure to check that there are no scratches or defects on the product and that there are no errors in your order within 7 days.
If the delivered product has scratches or defects, or if you receive a product that is different from what you ordered, we will promptly exchange it for the same product, return it, or issue a refund.
Please check the notes below and if you wish,Contact formPlease contact us.


Items that have been delivered within one week, can only be tried on at home, have a delivery note, and have the product tags intact.

  • Sale and discount items
  • Products worn outdoors
  • Products with odor, scratches, or stains
  • Products whose labels were lost at the time of delivery
  • Products with missing accessories
  • Products that have been repaired or cleaned
  • Products that come into direct contact with the skin, such as earrings, detergents, and skin care products
  • Products that have been delivered for more than 8 days
  • SEAGREENProducts not purchased from the official online store
  • Products for which payment of customs duties, etc. has been refused

  • The customer is responsible for the shipping costs for returning or exchanging the item.
  • If the returned item is paid for by the customer and is sent back with cash on delivery, we will deduct the cash on delivery fee from your refund.
  • If a product shipped overseas is returned to Japan due to refusal of receipt or long-term absence, our company is not obligated to refund the product price or shipping fee, and may claim the actual cost of returning the product.

  • Please keep a copy of the delivery slip for yourself until the refund is completed.
  • Although we do not specify a delivery company, we will not be able to provide a refund if the item is lost or damaged using unguaranteed delivery methods such as non-standard mail or email delivery.


◆About refund method when returning goods

Once we have confirmed the returned item, we will proceed with the refund arrangement.
Refunds apply only to the product price (including consumption tax).
In the case of local currency payments through Shopify Payments etc., refunds will be applied at the exchange rate "at the time of refund processing". We are not responsible for the difference in price (exchange loss) from the time of purchase.
The refund method depends on the payment method you used to place your order.

  • We will cancel the payment for each service.
  • The refund date varies depending on your payment company, so please contact your payment company.

◆Defective products/If you receive a product that is different from what you ordered

If there is a problem with the delivered item, please contact us using the inquiry form within 7 days of receiving the item.
We will promptly send you a replacement product.
In that case, we will bear all shipping and handling charges for returns and refunds.

*If a replacement product is not available, we will issue a refund.
*If we receive a report of a defective product after 8 days from the date of delivery, we may not be able to respond.

◆Payment method and payment period

Credit card payment (VISA, Mastercard, American Express, JCB)
Others (Apple Pay, Google Pay, Shop Pay)
The above payment will be made immediately upon placing your order.
The payment period varies depending on the credit card company you use, so please contact your credit card company.
If you are accessing from overseas, you can pay in local currency through payment services such as Shopify Payments.


◆Sales price

The price shown on each product page (including consumption tax) is the price shown on each product page.
For overseas shipments, Japanese consumption tax is not levied.


◆Required charges other than product price

Consumption tax (10% for deliveries within Japan only)
shipping fee
*A flat rate of 600 yen (tax included) per shipping address nationwide. (Excluding Okinawa prefecture)
*Shipping to Okinawa Prefecture will be 2,100 yen (tax included).
*Shipping charges within Japan will be calculated on the payment method selection screen.
Overseas shipping charges/duties and taxes
*Shipping charges, customs duties, import consumption taxes, and customs fees for overseas shipments are included in the product price.
*As a general rule, we will pay shipping charges, customs duties, import consumption taxes, and customs fees for overseas shipments. Therefore, there are usually no additional costs incurred when receiving the item. However, in exceptional cases, additional costs may be incurred due to customs regulations in each country.